If you have an issue with one of our products and would like the developer to check to see if the issue can be reproduced please follow the below step by step.
1, Go to “File” – “Manage Files”
2, Within the File Management window on the right choose “Manage Project”
3, Under the External Files section choose “Collect all and Save”
4, When all the files are part of the live set then use the “Create Pack” option at the bottom
5, Save the .alp (Ableton Live Pack) file to a file sharing service such as Dropbox.com or similar
6, Paste the download link in your reply
For support as an existing customer please use the Support Request section within your account page, this will enable us to validate your purchase automatically and assign the request to the relevant developer to respond when they're available.