Need a hand? Search the Knowledge Base first, as many common questions about downloads, licences and compatibility are already answered here.

If you can’t find what you need, there are three ways to reach us:

Use the contact form. Choose Contact in the main menu, or go to isotonikstudios.com/contact. Pick the subject that fits (Pre-Sales Enquiry, Account / Download or Product Support), choose the product if your question is about a specific one, and tell us what’s happening. Your message reaches our support team as a ticket and we’ll reply by email. You don’t need an account.

Use your account. If you’re logged in, go to My Account and choose Support to open a ticket or follow up on an existing one.

Ask IsoBOT. On product, brand and category pages, and in search results, the chat bubble can answer questions about our products. If it can’t help, it can pass you to our team.

To help us reply quickly, please include the email address you used to purchase and any order number for account or download questions, or the product, your version of Live and your operating system for product questions.

Please be aware that our development team are based all around the world in different time zones and this is not their full time job. Please allow some time for a reply. You’re also unlikely to receive a reply at weekends.