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Returns / Refund Request

From our Terms and Conditions that are accepted prior to checkout and supported by the Distance Sales Act with regards to Digital Downloads.

Digital Sales

Due to their nature all Digital Sales are final unless otherwise stated.

Refund Policy

Isotonik Studios Ltd will refund your full purchase price providing one (or more) of these conditions are met (conditions marked with an asterisk (*) are required in all cases):

For downloaded content:

Your bank / Paypal account was illegally charged (fraud)

You provide a reasonable explanation why the refund needs to be made.

The zip file has not been downloaded. *

Eligibility

A refund is eligible for 60 days from the date of purchase (found in your Order Confirmation Email).

Please be sure to make informed purchases. Each product is clearly labelled with what it contains and what software it requires, not having MaxforLive installed or meeting the stated minimum system requirements for a product are not valid reasons to request a refund.

If the above content doesn’t answer your pre-sales query then please use the contact option in the main menu on the left.

If however your looking for support on your existing purchase please head over to your account and submit a support ticket from there to prioritise your response time.

If you fill in the form below we'll do our best to get back to you in a timely manner!

Contact Form Demo (#3) (#4)

IF YOU ARE CURRENTLY STUDYING OR TEACHING IN THE FIELD OF MUSIC AT A HIGHER EDUCATION INSTITUTION, PLEASE COMPLETE THE FORM BELOW TO REQUEST YOUR DISCOUNT CODE VIA EMAIL

 Please enter a valid student or teacher email to be used for your purchases with the same URL as the website of the institution below

As an existing customer please log into your account with the link below, you'll find our knowledge base which may answer your question and the option to submit a support ticket...

MY ACCOUNT - SUPPORT

Special Offer

10% DISCOUNT

on your first order When you Sign up to our Mailing List*

*Not applicable to products on sale, cannot be combined with any other offers