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Returns / Refund Request

From our Terms and Conditions that are accepted prior to checkout and supported by the Distance Sales Act with regards to Digital Downloads.

Digital Sales

Due to their nature all Digital Sales are final unless otherwise stated.

Refund Policy

Isotonik Studios Ltd will refund your full purchase price providing one (or more) of these conditions are met (conditions marked with an asterisk (*) are required in all cases):

For downloaded content:

Your bank / Paypal account was illegally charged (fraud)

You provide a reasonable explanation why the refund needs to be made.

The zip file has not been downloaded. *

Eligibility

A refund is eligible for 60 days from the date of purchase (found in your Order Confirmation Email).

Please be sure to make informed purchases. Each product is clearly labelled with what it contains and what software it requires, not having MaxforLive installed or meeting the stated minimum system requirements for a product are not valid reasons to request a refund.

IMPORTANT INFO

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If you've got a question on a particular product completing the form below whilst on the product page in question will automatically notify the developer to respond when they're available.
As an exisiting customer please use the Support Request form from within your Account as we will then be able to validate your purchase automatically.

For support as an existing customer please use the Support Request section within your account page, this will enable us to validate your purchase automatically and assign the request to the relevant developer to respond when they're available.