
Please be aware that the Evabeat operate an independent support platform and whilst they will respond to requests left here it’s more likely to receive a timely response should you open a ticket with them directly at www.evabeat.com/support/.
This is where you’ll also find their FAQ which may answer your query directly
For support as an existing customer please use the Support Request section within your account page, this will enable us to validate your purchase automatically and assign the request to the relevant developer to respond when they're available.