Our annual sale coincides with Black Friday each year.
From time to time we do promote time limited introductory pricing for new releases, to qualify you will be a previous supporter of the developer that we are releasing a new product for and be subscribed to our mailing list which you can opt into when purchasing any of our products as part of the checkout process
Other than that we do not have any discounts available.
For support as an existing customer please use the Support Request section within your account page, this will enable us to validate your purchase automatically and assign the request to the relevant developer to respond when they're available.