If your license code is not working or your product is not appearing after installation, this is almost always caused by an incorrect installation path or a license code issue. Follow the steps below to get sorted quickly.

Solution

1. Check Your Installation Path

Remote Scripts must be placed in the exact folder that Ableton Live reads. Even a small spelling mistake will prevent a product from appearing.

The correct path on Mac is: ~/Music/Ableton/User Library/Remote Scripts/

1. Make sure the folder is inside your User Library, not inside the Ableton application folder.
2. If you created the Remote Scripts folder manually, double-check the spelling and confirm it sits at the correct level within User Library.
3. Once the files are in place, fully quit and relaunch Ableton Live.
4. Go to Preferences > MIDI > Control Surface and check whether your product now appears in the dropdown.

2. Fix a License Code That Will Not Activate

1. Log in to your Isotonik Studios account and copy the license code exactly as shown. Watch out for leading or trailing spaces.
2. Paste the code rather than typing it manually to avoid transcription errors.
3. If the code still fails, it may already be linked to another device or have been used previously.
4. Contact our support team with your order email address and the exact code from your account so we can verify and reissue it if needed.

Note for Ableton Live Intro Users

Some Control Surface scripts and advanced features may be limited on Ableton Live Intro compared to Standard or Suite editions. If you are on Intro and experiencing issues, upgrading your Ableton licence may be required for full functionality.

Still Need Help?

If you have followed the steps above and your product is still not activating or appearing, our support team is happy to help. Reach out via our support form at isotonikstudios.com/contact-us/ and please include your order email address and the license code shown in your account.