Knowledge Base
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Answers on downloads, licensing, compatibility and troubleshooting.
Common questions
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Downloads & Installation
- DJ Collection - Archived Product
- Free Novation Circuit Editor
- How long before I can download my purchase?
- How many times can I download and install?
- Installing Legacy Packs
- Installing Novation Circuit Packs
- Legacy Pack Warning Statement
- User Guides & Videos
- What happens with product updates?
- Why can't I find my purchased downloads in my account?
Orders & Invoices
Pricing, VAT & Discounts
Licensing & Activation
Compatibility & Requirements
Account & Refunds
Product Troubleshooting
- BCFXL / BCRXL won't move the Ring Focus Box
- ClyphX Pro - Missing Lessons
- Crossfire - MIDI Mapping
- Crossfire - Using Two AKAI Fire's
- EboSuite - Support
- Follow Clip & Scene XL - Audio Gaps between Scenes or Clips
- Melody Sauce - Support
- NanoKontrol Studio XL - Assignable Mode
- PrEditor 2 - Not Scanning VST Plugins in Ableton Live
- PrEditor 2 - Support Request
- Sigabort Control Surface Scripts - Troubleshooting Instructions
