Leaving a review?
Remember to leave a review on the product page when you have time, we’d really appreciate it and you’ll be entered into a draw to win a £100 gift voucher…
KNOWLEDGE BASE
We've gathered together the most frequently asked questions from our support portal and added the answers here, you might just save yourself some time in finding the details you're looking for!
Ableton Live Pack Creation
If you have an issue with one of our products and would like the developer to check to see if the issue can be reproduced please follow the below step…
Sigabort Control Surface Scripts – Troubleshooting Instructions
TROUBLESHOOTING GUIDE Please read through the following information below and provide the detail and files as requested in your reply Version of Live: Operating System: User Level: Beginner / Intermediate…
Melody Sauce – Support
Please be aware that the Evabeat operate an independent support platform and whilst they will respond to requests left here it’s more likely to receive a timely response should you…
ClyphX Pro – Missing Lessons
In Live 10 versions prior to 10.0.6, the ClyphX Pro Lessons category will not show up by default. This is due to the lessons structure not being completed in earlier…
Legacy Pack Warning Statement
We generally create our Live Packs in Live 10 wherever possible, this makes them backwardly compatible as well as possible to install in Live 11. When installing the pack for…
Invoice Request
As the vast majority of our customers are private individuals who’d have no use for an invoice we don’t send one out for every purchase by default. However if you…
VAT Free Sale
We utilise a plugin as part of the checkout process that checks against each individual countries VAT system to validate VAT numbers. Where this validation is successful VAT will be…
Free Novation Circuit Editor
After supporting the free Novation Circuit Editor for a number of years we have withdrawn it from our store following Novations launch of their own Components standalone editor. You can…
DJ Collection – Archived Product
Support for the DJ Collection ended in early 2018, if you have previously purchased it then please complete the support form and we’ll provide download links separate to your account.
Duplicate Orders
A couple of years back we thought it would be a good idea to migrate our Sendowl based store across to Woocommerce. The benefits of this were huge but it…
Returns / Refund Request
From our Terms and Conditions that are accepted prior to checkout and supported by the Distance Sales Act with regards to Digital Downloads. Digital Sales Due to their nature all…
