Our Products are generally provided as Zip file downloads which in all cases will need to be extracted and saved to your hard drive prior to installation. Details on the different file type provided and what to do with them are below.
Novation Circuit Packs – These are provided as individual Sysex Files and as a complete bank file. All are to be installed using a version of the Circuit Editor and not via Novations Components back up utility.
For support as an existing customer please use the Support Request section within your account page, this will enable us to validate your purchase automatically and assign the request to the relevant developer to respond when they're available.
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